Having open and transparent communication is key to the success of any business. Without it, employees are left unsure of their duties, targets or even what hours they’re due to be working, leading to a lack of motivation or feeling unengaged.
Restaurant groups and chains need to ensure a couple of things.
Staff are getting clear communication from their managers on matters of day-to-day operations
Staff are receiving all the important policies and news that head office (primarily HR or payroll managers) are sending out
So how can your restaurant business achieve this, in locations which may be hundreds of miles apart? Read on for our 3 quick tips.
1. Centralise messages and news in one place
Let’s say your restaurant group is updating your hygiene policies. It’s vital information, and given the events of the past couple of years, something tamigo’s customers in hospitality have had to do increasingly frequently.
How will your managers communicate this update? They might announce it during a staff meeting, pin a printout up in the staff room or send out an email. It’s a disjointed approach. Can you be sure that all your locations’ employees have seen and absorbed it?
Centralising all your communication in one place is the solution. With tamigo, both managers and head office can share information in a number of ways - across the whole business or to each individual establishment. Crucially for restaurants, where employees tend be younger than in other industries, it’s all viewable on mobile – in the tamigo’s app.
There’s the document section, where admins and planners can upload PDFs. That way tamigo becomes your business’s always accessible place to store recipes, menus, company handbooks and more.
For info that needs immediate attention, there’s the app’s front page. Does your CEO want to send out a company-wide letter? Or does a manager need to remind staff about the big group booked for 8pm? They can add it to the front page, where the relevant staff see it immediately upon opening their tamigo app.
2. Implement staff meetings AND one-on-ones
The weekly staff meeting is a time-honoured tradition for pretty much every restaurant. And with good reason. It’s where managers can set the focus for the upcoming week and answer staff’s questions (sometimes with food included, if there’s surplus inventory to use up!)
In a workplace that’s split between front of house and back of house, it’s also an opportunity to bring those two teams together and build common ground.
But staff meetings have their limitations. They’re group discussions after all, focused on the health of the restaurant. To check in with employees on an individual level, instigating one-on-ones in all your locations is a great idea.
This is 30 minutes every month where a manager sits down with each of their employee to gauge how they’re doing. Is everything good in team? Are they wondering about when to book holidays? Maybe they’d like to start training up for a team lead role?
Employees feel more listened to and valued. And for your business, it contributes towards a happier, more engaged workforce.
3. Increase transparency around shifts and salaries
Restaurant shift plans are ever-changing. Your managers need to make quick decisions based on evolving sales. That could mean calling in extra cover or asking someone to work overtime on the day. Plus, there’s shift swaps and holidays too.
For staff, this dynamism makes it difficult to keep track of their schedules. And more importantly, to trust that their hours have been recorded properly, and that their payslips are correct.
Opting to implement a workforce management solution gives employees a new transparency over their work.
In the tamigo app, the schedule is always up to date. Whatever changes are made, it’s updated instantly in real-time. If an employee’s upcoming shifts are affected, they’ll get a notification.
That’s looking forward. Looking back, staff can also check the stored record of their worked hours. And because tamigo integrates with your payroll solution, those timesheets are imported right into your payroll software – ensuring compliance and guarding against the data entry errors that come with spreadsheets or pen and paper.
So, if an employee has a question about last month’s hours, it’s no longer a question of phoning your group’s HR manager. They can just check it in tamigo.
Restaurant groups across Europe use tamigo to ensure effective communication company-wide, but also so much more.
Our cloud-based, all-in-one workforce management solution includes all the tools they need to maintain operational efficiency – from shift planning through to payroll exports. To learn more, head to our dedicated restaurant industry page.