3 quick tips for improving internal communication in your restaurants

Having open and transparent employee communication is key to the success of any business. Without it, staff are left unsure of their duties, targets or even what hours they’re due to be working.

That’s a challenge for restaurant businesses, which rely on happy, productive employees to provide stellar customer service.

Restaurant groups and chains need to ensure a couple of things:

  • Staff are getting clear communication from their managers on matters of day-to-day operations.
  • Staff are receiving all the important policies and news that head office (primarily HR or payroll managers) are sending out.

So how can your restaurant business achieve this, in locations which may be hundreds of miles apart? Read on for 3 quick tips.

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1. Centralise updates in one place

Let’s say your restaurant group is updating your workplace hygiene policy. It’s something tamigo’s customers had to do frequently over the course of the pandemic. 

How will your managers communicate this update?

They might announce it during a staff meeting, pin a printout to a noticeboard or send an email. It’s a disjointed approach. Can you be sure that all your locations’ employees (FOH and BOH) have seen it.

Centralising these type of updates in one place is the solution.

Enter tamigo's front page. It's the first thing employees see when they open their tamigo app. 

Depending on the permissions you set in tamigo, managers, planners and admins can post here. And these posts can go company wide, or only to individual restaurants. Or even only to departments you've set within those restaurants (this could be a FOH team for example). 

Does your CEO want to send out a company-wide thank you message? Or does a manager need to remind staff there's a big group booked for 8pm? Put it on the front page! 

Further reading: What is workforce management (and the role of WFM software)?

2. Implement staff meetings AND one-on-ones

The weekly staff meeting is a time-honoured tradition for every restaurant. Managers can set the focus for the upcoming week and answer staff’s questions (sometimes with food included, if there’s surplus inventory to use up!)

In a workplace that’s split between front of house and back of house, it’s also an opportunity to bring those two teams together and build common ground.

But staff meetings have their limitations. They’re group discussions after all, focused on the overall performance of the restaurant.

To check in with employees on an individual level, think about instigating one-on-ones in all your locations.

This is 30 minutes every month where a manager sits down with each of employee to gauge how they’re doing. Is everything good in the team? Are they wondering about when to book holidays? Maybe they’d like to start training up for a team lead role?

Employees feel more listened to and valued. And that equals a happier, more engaged workforce.

Barista taking notes_LR

3. Increase transparency around shifts and salaries

Restaurant shift plans are ever-changing. Your managers need to make quick decisions based on evolving sales. That could mean calling in extra cover or asking someone to work overtime on the day. Plus, there’s shift swaps and holidays too.

For staff, this dynamism makes it difficult to keep track of their schedules. And more importantly, to trust that their hours have been recorded properly, and that their payslips are correct.

Opting to implement a workforce management solution elevates the employee experience, giving them far transparency over their hours.

In the tamigo app, the schedule is always up to date. Whatever changes are made, it’s updated instantly in real-time. If an employee’s upcoming shifts are affected, they’ll get a notification.

That’s looking forward.

Looking back, staff can also check the stored record of their worked hours. And because tamigo integrates with your payroll solution, those timesheets are imported right into your payroll software – ensuring compliance and guarding against the data entry errors that come with spreadsheets or pen and paper.

So, if an employee has a question about last month’s hours, it’s no longer a question of phoning your group’s HR manager. They can just check it in tamigo.

 

Restaurant groups across Europe use tamigo to ensure effective team communication company-wide, but also so much more.

Our cloud-based, all-in-one workforce management solution includes the tools they need to maintain operational efficiency – from absence management through to payroll exports. To learn more, head to our dedicated restaurant industry page.

 

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